Check in time is any time after 3 pm (not guaranteed due to high volume of occupancy). If you arrive earlier, front desk will be pleased to store your luggage until your room is ready. We have the early check in it has a fee of $900 mxn.
Guest will be required to present his own valid credit/debit card upon check in along with a valid form of identification, especially if you have already prepaid by a credit card your reservation before your arrival.
The hotel Villa Limón will make every effort to honor special requests upon arrival. However, the availability of these items cannot be guaranteed in advance. ***
Check out is at midday. If you require a later check out, please contact the front desk before 11 am on the day of departure and we will do our best to accommodate your request upon availability. Late check out is from 1 pm to 6 pm with a cost of $900 MXN. Any delay to checked out will result to you of a charge of a half of a room night automatically added to the final bill.
The Hotel Villa Limón can accommodate guest luggage complimentary at the reception after check out time if needed.
For prepaid reservations, you have to pay in advance either by a credit card or by bank transfer. Please note that if the payment is done with a credit card belonging to another person or company who won’t be present at the hotel, we would need a written authorization send by the credit card holder with a copy of his credit card and copy of his ID. The hotel reserves all rights to refuse the access of the room to any guests who are not able to show us the credit card he used for his prepaid reservation or if we did not receive the authorization before his arrival.
For non-prepaid reservations, upon arrival, you can pay cash, usd (using the hotel internal exchange rate) or by a credit card number such as Visa, Master Card or American Express.
CANCELLATION & NO–SHOW POLICIY.
All hotel rooms are subject to a cancellation policy depending on which kind of rates/reservation you have chosen. Please contact Front Desk for more information. Prepaid reservations cannot be cancelled or modified and are non-refundable.
Smoking is prohibited in all the rooms and all public areas of the Hotel. Smoking is only allowed outside the building.
Please note that guests found to be smoking in the room will be charged a penalty fee of $3,000 mxn due deep cleaning
WIRELESS INTERNET ACCESS
Complimentary wireless internet service is offered to all guests in their rooms and all the hotel area. The optic fiber allows a quick and stable connection. For login select your room name and password is “villalimon”, any doubt please ask the reception.
POLICIES FOR VALET AND PARKING.
Your rate includes one parking space per room per day. Parking is private and access is only possible with prior authorization or in the company of a member of the Villa Limón hotel. Free valet parking during check-in hours. Please avoid leaving valuables out in the open. The hotel is not responsible for lost valuables. It is necessary to take into consideration that the hotel’s parking lot is located 15 minutes away on foot, so if you need your car, please notify us at least 30 minutes in advance.
Every room has a safety box in your wardrobe. The Hotel Villa Limón is not responsible for any stolen or lost items.
Our hotel has a terrace, Juice, where you can enjoy your included American-style breakfast from 8:30 am to 11:30 am.
The entrance to the facilities of pets is allowed, however, in stay with pets, this generates a cost that goes from $250.00 [two hundred fifty pesos 00/100], up to a maximum amount of $700.00 [seven hundred pesos 00/100], said charge applies per night and per pet, and the size and breed of the animal is taken into consideration for said charge.